Privacy Policy

PhloxHealth values privacy and is committed to protecting the privacy of our clients’ personal and health information. This Privacy Policy tells you about the ways in which we collect, use, disclose and otherwise manage our client’s personal information.

The privacy practices described in this Privacy Policy will be followed by all PhloxHealth providers and staff and any other regulated health professional.

Personal Information

Collecting Personal Information

“Personal information” means information about an identifiable individual that is recorded in any form and includes personal health information. We collect personal information about you directly from you via an intake from and appointment scheduling.

We may collect personal information from our clients directly, or from other third parties. For example, we (or our service providers or agents) may collect: (i) name; (ii) gender; (iii) date of birth; (iv) address; (v)confidential, general or business email address; (vi)phone number; (vii)payment card information; (viii) photo; (ix) interests and preferences; (x) general health concerns and your questions and inquiries; (xi) personal and family medical history;(xii) health card number and private medical insurance details; (xiii) physician; (xiv) samples; (xv) diagnoses;(xvi) prescriptions;(xvii) referrals; (xviii) treatment plans; and (xix) other relevant information, as required.

Use of Personal Information

Personal information collected from patients is used by this office for the purposes of:

  • Identification and contact – Emergency contact
  • Provision and continuity of care: Historical record and Health promotion and prevention
  • Administrate the care that is provided: Prioritization of appointment scheduling and billing the provincial health plan
  • Professional requirements: Risk or error management and Quality assurance (peer review)
  • Research studies and trials with further consent

Disclosure of personal information

Implied consent (Disclosures to other providers)

  • Unless otherwise indicated, we assume that patients have consented to the use of their information for the purposes of providing them with care, including sharing the information with other health providers involved in their care. By virtue of seeking care from us, the patient’s consent is implied for the provision of that care.
  • Relevant health information is shared with other providers involved in the patient’s care, including, but not limited to, other physicians involved in providing care.

Without consent (Disclosures mandated or authorized by law).  There are limited situations where the physician is legally required to disclose personal information without the patient’s consent. Examples of these situations include, but are not limited to:

  • Reporting specific diseases
  • Reporting abuse (child, elder, spouse, etc)
  • Reporting fitness (to drive, fly, etc)
  • By court order (when subpoenaed in a court case)
  • In regulatory investigations
  • For quality assessment (peer review)
  • For risk and error management, e.g., medical-legal advice

Withdrawal of consent

  • Patients have the option to withdraw consent to have their information shared with other health providers at any time.
  • Patients also have the option to withdraw consent to have their information shared with third parties.
  • If a patient chooses to withdraw their consent, the Nurse Practitioner will discuss any significant consequences that might result with respect to their care and treatment.

Security measures

Safeguards are in place to protect the security of patient information. These safeguards include a combination of physical, technological and administrative security measures. We use the following physical safeguards:

  • Limited access to office: monitored alarm system and deadbolt entry lock or key pad entry system
  • Limited access to records: need to know basis and locked cabinets
  • Office layout/features: front desk privacy screens and soundproofing to ensure confidentiality
  • Protected computer access for patient health information including passwords and user authentication
  • System protection including firewall software and virus scanning software

Changes to our Privacy Practices and this Privacy Policy

PhloxHealth may revise its privacy practices and this Privacy Policy from time to time. We will post a copy of the current Privacy Policy on the Website at In addition, you may request a copy of the Privacy Policy currently in effect at any time by contacting us.

Questions or Comments

If you wish more information, access to your Records or you believe that your privacy rights have not been followed as required by law or as explained in this Privacy Policy, you may contact us at the address, email address or phone number below.


148 Manitou Drive, Suite 104

Kitchener, ON N2C 1L3

Attention: Sandra Dudziak, PhD, NP


Phone Number: 519-731-9446